Shipping policy
Where we deliver
We deliver within Australia and New Zealand only, with Australia Post.
Delivery costs and options
Delivery costs and options can vary depending on your order and delivery address. At checkout, before you pay, you'll see the delivery cost for your order and any other delivery options available, so you can choose the one that suits you.
When we dispatch
Orders placed by 3pm AEST (Queensland time) on a business day ship the same day. Orders placed after 3pm, or on a weekend or public holiday, ship the next business day.
Business days are Monday to Friday, excluding Queensland public holidays. Queensland doesn't use daylight saving, so the 3pm cut-off is AEST all year.
Delivery times
Enter your postcode on a product page to see Australia Post's estimated delivery times. These are Australia Post's estimates, not guarantees. Delivery can sometimes take longer.
Tracking
We'll email you when your order is dispatched, with an Australia Post tracking number so you can follow your parcel.
Check your delivery address
Please check your address at checkout. If you spot a mistake, message us straight away through our contact page. We can change it if your order hasn't been dispatched yet.
Late, lost or damaged parcels
If your parcel is late or arrives damaged, message us through our contact page with your order number.
- If a parcel is lost, we'll send a replacement or give you a refund.
- If your order arrives damaged, you're covered by the consumer guarantees. Our returns and refunds policy explains what happens next.
Questions
Send us a message through our contact page.
Swiftlok Pty Ltd · ABN 17 702 540 387 · MBC-1, Unit 1/15 Distribution Ave, Molendinar QLD 4214